FAQS

Shipping

How much is shipping?

Shipping within the UK is free

Shipping to mainland Europe is £14.50 by tracked courier. 

Shipping to Scandinavia is £16.00 by tracked courier.

Shipping to the rest fo the world is £24.00 by tracked courier. 


How long will my order take to arrive?

We work hard here at Just a Touch of Love to make sure all our orders get out quickly and on time. Please allow 10 working days for your order to arrive  before contacting us. 

Also please delivery section here:- Delivery


Chocolate Ingredients

Cocoa Mass, Sugar, Lactose (from milk), Emulsifier (Soya Lecithin, Polyglycerol, Polyricinoleate), Vanilla Extract.  Chocolate products; Cocoa Solids 50% minimum.


ALLERGY ADVICE: Contains Milk and Soya.  May contain Egg, Gluten, Nut & Peanut.


Do the chocolates contain alcohol?

Our chocolates contain zero alcohol content unless highlighted in the ingredients


What size are the chocolates?

The chocolates are 3.4cm x 3.4cm square and 0.5cm in depth. 


What flavours of chocolate do you stock?

We stock two flavours- milk and plain (dark chocolate) with mint. Both are delicious!


What is the shelf life of the chocolates?

We take delivery of freshly made chocolates twice weekly and each shipment has 12 months on them, meaning your chocolates will have a have 12 months shelf life from the time of purchase and will remain in complete freshness if stored at room temperature.

 

How to personalise your chocolates

How do I provide my details once I have placed an order?


Please include the information below on the product page:

1. Names, Date and a Message (if applicable)


*Without this information we are unable to begin to process your order and this may result in a delay in processing and shipping times.


I am a business owner and would like my company logo putting on the label. Can this be done?

Yes it can, please contact us to send the image.


DIY or Wrapped Favours?

What is the difference?

Our DIY chocolate favours are fun to make and enables us to pass on the labour saving costs to YOU, plus it will only take 15 minutes to do! We have sold thousands of boxes of our DIY option chocolates, and its as easy as putting a sticker on a wrapper. Simply peel the printed label from the sheet and apply to the chocolate wrapper. 

Our wrapped option is where your chocolates are completed by us and arrive at your door beautifully wrapped and ready to use!


Images

Can I change the colours of the designs?

All our designs are locked to protect the print integrity, so generally no we cannot alter the colour. We can, however, change the colour of the text. If in doubt, please contact us and we will check for you.


Can I use a wedding design for a birthday party?

Yes! You can use any design from any category for any event or use you require. For example, if you want to use a birthday design for a leaving party, you can. Just place your order and add your requirements at checkout and leave the rest to us!


Can I make any changes to the personalisation once I have checked out?

Sadly not. We run an automated process that sends the information directly to our manufacturing system. But don't worry, you'll get the chance to review your personalisation details before you complete your checkout. Please check carefully!